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Help Articles

General

What is AIRLOCK?

AIRLOCK is an air purification company focused on marine and RV environments. We build products specifically engineered for the unique challenges of life on the water and on the road — humidity, mold, allergens, and confined spaces.

What is AIRLOCK One?

AIRLOCK One is an air purification system designed specifically for marine and RV environments. It connects inline with your AC system to actively clean the air inside your boat or RV using bipolar ionization technology.

What is AIRLOCK Voyage?

AIRLOCK Voyage is a portable, plug-and-play air purifier for zones and smaller spaces on boats and RVs. Place it, plug it in, and turn it on. No tools. Many owners run it alongside AIRLOCK One, which covers the whole boat or RV through the AC.

What's the difference between AIRLOCK One and AIRLOCK Voyage?

AIRLOCK One mounts at the AC air handler and treats the air the AC moves, so one unit covers the whole boat or RV. It installs in 15 minutes; most owners DIY it, and a tech is optional. AIRLOCK Voyage is portable and plug-and-play for zones and smaller spaces. Many owners use both: One through the AC, Voyage where a zone needs a boost.

Does AIRLOCK work for both marine and RV?

Yes. Both AIRLOCK One and AIRLOCK Voyage are designed and tested for marine and RV applications.

Who is AIRLOCK for?

AIRLOCK is for anyone who owns or spends time in a boat or RV and wants cleaner, healthier air. Whether you're a weekend cruiser, a liveaboard, or a full-time RVer — our products are built for you.

How do I contact AIRLOCK?

Email us at support@airlockusa.com or call +1 (954) 280-3592, Monday–Friday. We typically respond within 1 business day.

I'm a marine or RV professional — do you have a wholesale program?

Yes. AIRLOCK Pro is our wholesale program for marine and RV service professionals. Visit airlockusa.com/pages/pro to learn more and apply.

Where can I follow AIRLOCK on social media?

You can find us on Instagram and Facebook @airlockusa. We share product updates, install tips, and community stories.

How do I sign up for updates?

Enter your email in the footer of our website to join our mailing list. You'll get product news, tips, and exclusive offers.

What certifications does AIRLOCK carry?

AIRLOCK One and AIRLOCK Voyage are both CARB certified and certified to UL 867, and neither is an ozone generator. Model numbers and certification details are on our specifications page.

AIRLOCK One – Installation & Setup

Can I install AIRLOCK One myself?

Yes. AIRLOCK One mounts at the marine or RV AC air handler. Most owners install it in 15 minutes with basic tools. A marine or RV HVAC tech is optional if access is tight or a hand helps. The install guide and walkthroughs are on the product page; contact support@airlockusa.com if you need an installer referral.

How long does AIRLOCK One installation take?

Installs in 15 minutes. The included install guide and the product-page walkthrough cover the steps. A tech is optional if preferred.

AIRLOCK Voyage - Setup & Basics

Does AIRLOCK Voyage require installation?

No. AIRLOCK Voyage is plug-and-play. Place it, plug it in, and turn it on. No tools needed.

Where should I place AIRLOCK Voyage?

Place AIRLOCK Voyage on a flat, stable surface in the area you want to purify — a cabin, stateroom, or RV interior. For best results, keep it in an open area with good airflow and avoid blocking the intake or output vents.

What size space does AIRLOCK Voyage cover?

AIRLOCK Voyage is built for smaller enclosed spaces on boats and RVs. For whole-boat or whole-RV coverage through the AC, add AIRLOCK One alongside it.

What power does AIRLOCK Voyage need?

AIRLOCK Voyage comes with a 12V DC plug and a 100 to 240V AC adapter, so it runs from a 12V outlet on your boat or RV or from a regular wall outlet. Plug it in and it's ready to go.

Technology

How does AIRLOCK air purification work?

AIRLOCK One sits in your AC and uses bipolar ionization: charged ions travel with the air the AC moves and break down odor-causing molecules, airborne mold spores, allergens and bacteria. AIRLOCK Voyage is a portable unit that combines UVC light, photocatalysis and negative ions to treat the air in one zone.

Does AIRLOCK produce ozone?

AIRLOCK One and AIRLOCK Voyage are not ozone generators. Both are certified to UL 867 and operate well below the 0.05 ppm ozone limit used by UL, and both are CARB certified.

What does AIRLOCK remove from the air?

Both target the odors and stale, musty air that build up on boats and RVs. AIRLOCK One works through your AC on odor-causing molecules, airborne mold spores, allergens and bacteria across the whole boat or RV. AIRLOCK Voyage adds UVC light for bacteria and viruses and photocatalysis for odor molecules and VOCs in the zone where it sits.

What is bipolar ionization?

Bipolar ionization is an air purification technology that generates positive and negative ions. These ions attach to airborne particles, pathogens, and odors, neutralizing them. It's the same technology used in hospitals, commercial buildings, and airports.

Operation & Maintenance

Does AIRLOCK One require maintenance?

AIRLOCK One is designed to be low-maintenance. No filters to replace — just ensure your AC system is serviced normally. Check the product guide for full care details.

Does AIRLOCK Voyage require maintenance?

AIRLOCK Voyage requires minimal maintenance. Keep the unit clean and ensure the vents are free from dust or obstructions. No filters to replace.

Should I leave AIRLOCK running all the time?

AIRLOCK One runs automatically whenever your AC is on — no need to manage it. For AIRLOCK Voyage, you can leave it running continuously or turn it on as needed.

How much power does AIRLOCK use?

Both AIRLOCK One and Voyage are designed to be energy-efficient and draw minimal power. They won't noticeably impact your boat or RV's electrical load.

Do I need to replace any filters?

No. AIRLOCK products use bipolar ionization — there are no filters to buy or replace. That's one of the key advantages over traditional air purifiers.

How quickly does AIRLOCK start working?

AIRLOCK begins ionizing the air immediately upon activation. You may notice a difference in air quality and odor reduction within the first few hours of use.

Troubleshooting

My AIRLOCK doesn't seem to be working — what should I do?

First, check that the unit is properly connected and receiving power. For AIRLOCK One, make sure your AC system is running. If the issue persists, contact support@airlockusa.com with your order number and a description of the problem.

I notice an unusual smell after installing AIRLOCK — is that normal?

A faint, clean scent during the first few days of use can be normal as the ionization process begins neutralizing existing contaminants. This should subside quickly. If a strong or unusual odor persists, contact support@airlockusa.com.

Shipping & Orders

How do I place an order?

You can order directly at airlockusa.com. Add the product to your cart, check out, and you'll receive an order confirmation email right away.

How long does shipping take?

Orders placed before 3:00 p.m. ET on a business day ship within 1 business day from our warehouse in Fort Lauderdale, Florida. Standard delivery takes 3 to 5 business days after that, excluding weekends and holidays.

How much does shipping cost?

Orders over $199 shipped within the Continental US qualify for free standard shipping. Orders are processed within 1–2 business days, and delivery takes 3–5 business days after shipment (excluding weekends and holidays).

How do I track my order?

Once your order ships, you'll receive an email with tracking details. If your order is still processing, you'll receive tracking as soon as it ships.

Can I change my shipping address after ordering?

Yes — as long as your order has not shipped yet. Contact us right away with your order number and the new shipping address. Once the order has shipped, we can no longer change the address.

Can I edit or cancel my order after placing it?

Usually yes, but only before the order ships. If you need to cancel or edit an order, contact us immediately. Once it has shipped, cancellation or edits are no longer possible and you'll need to follow the return process instead.

Do you ship internationally?

We ship worldwide with the exception of a few countries. Available destinations and estimated shipping times are shown during checkout.

Returns, Exchanges & Warranty

What is your return policy?

We stand behind every product with our 90-Day Fresh Cabin Guarantee. If AIRLOCK doesn't eliminate your odors, we'll troubleshoot with you first — and if we can't fix it, you get a full refund.

Performance returns: Contact us within 90 days of your order. If the issue isn't resolved, we'll provide a prepaid return label and refund your original payment method.

Can I exchange my product?

Yes. We offer exchanges within 90 days. If the product isn't right for your setup, contact us and we'll help arrange the swap and next steps.

What warranty does AIRLOCK One come with?

AIRLOCK One includes a 2-year warranty. If your unit is defective, we'll replace it at no charge.

What warranty does AIRLOCK Voyage come with?

AIRLOCK Voyage includes a 2-year warranty. If your unit is defective, email support@airlockusa.com with your order number and we'll make it right.

How do I make a warranty claim?

Email support@airlockusa.com with your order number and a description of the issue. Our team will guide you through the process.

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, contact us and include your order number plus a photo of the issue so we can resolve it quickly.

How long does a refund take?

We usually process refunds within 1–2 days of an approved return or cancellation. Please allow up to 7 days for the refund to appear in your bank or card statement.

Still need help?

Our team is here to help. Reach out through any of the channels below.